Privacy policy

Information we collect

We collect account details, usage telemetry, conversation transcripts, and uploaded knowledge sources so we can deliver the service and provide analytics.

All data is encrypted in transit and at rest. Sensitive fields such as authentication tokens are stored separately with restricted access controls.

How we use data

Data powers core functionality like retrieval-augmented responses, billing, and quality monitoring.

We never sell customer data. Access is limited to authorized employees who require it to operate or improve the platform.

Data residency & retention

Customers may choose regional hosting options. Backups are retained for 30 days before deletion.

You can request export or deletion of your data at any time by contacting privacy@humanecho.ai.

Contact

Questions about privacy can be sent to privacy@humanecho.ai. We respond within three business days.